From submission to processing, in one clear flow
The product core is designed for a seamless end-to-end workflow: structured submission, automated handover, traceable processing, and reliable transparency in the back office.
Submission
Citizens file their application, say housing benefit or a business registration, step by step. Required fields, uploads, and clear instructions included.
Intake
It automatically becomes a complete case with metadata, documents, and channel information, landing sorted in the right team's work queue.
Processing
Responsibilities, deadlines, clarification queues, and status changes are managed. Follow-up requests go back to the app, with no automated decisions.
Management
Audit trail, KPI dimensions (completeness, follow-up rate, throughput, overdue) and export history make impact measurable.
From the citizen app into the administration portal
What citizens submit in the app arrives complete and sorted in the municipality's work queue.
Getting started is this easy.
No big project, no lengthy lead time. We're pilot-ready within about six weeks, with a clear scope, real data, and measurable results. The pilot then runs for three to six months, long enough for reliable figures.
30 minutes, no effort required on your part. We demonstrate the complete golden path live: submission in the Citizen App, case view in the portal, KPI dashboard. You decide afterwards whether it's the right fit.
Together we define a specific process (e.g. invoice intake), the roles involved, success criteria, and the required data protection documents (DPA, TOMs). This usually takes one to two weeks.
We set up your tenant, configure roles and routing, and train your case workers in a 90-minute session. No IT effort required on your side.
Real cases, real data. Over three to six months the pilot runs with a clear process. We support your case workers and gather enough cases for reliable metrics.
We evaluate the metrics against the agreed success criteria, document the results, and jointly decide on moving to regular operations, with a clean, procurement-ready path and no lock-in.
Ready to take the first step?
Request a Demo